30 Day Hassle Free Return/Cancellation Policy
#1 Customer Service in Industry
At Safety Gear Pro we do our absolute best to ensure that your frames and lenses are exactly how you want them! To ensure safe shipping, we ship finished eyeglasses securely in a hard covered case surrounded by shock-absorbent padding. If you are not satisfied with your order, please contact us via our Return Center.
** Important Note** – We do not accept returns outside of our Return Center. So Please submit all your return request or communication through the Returns Center only.
With this easy to use Return Center, we make returning your glasses hassle-free with everything in one place. You will be able to communicate with your Return team via the Returns Portal and see what is happening with your return.
If your prescription is not made to what you ordered, or there is a manufacturing defect with your lenses or frames, we will remake your glasses at no charge.
If you choose to return your glasses for any other reason we will provide a 75% store coupon to apply to the new frame or a 50% refund not including the shipping cost.
- Examples: If the customer enters or provides incorrect prescription or if the customer decides they do not like the frames. These are some of the examples of non manufacturer’s defect returns.
Non-Prescription Eyewear have a no questions asked policy for a full refund, not including the shipping cost. Please note that a refund will only be processed if the item(s) are absolutely unused and in original packaging.
However, when you purchase any Safety Gear Pro non-eyewear PPE stock item (includes: POC, SAS, ERB, 3M, Hilco etc.), you have 30 days from the date you receive your order to return the product for a 25% restocking fee (not including shipping costs). Please note that a refund will only be processed if the item(s) are absolutely unused. Returned products must have a Return Authorization Number attached and be in the original packaging and condition. All refunds will take up to 10 business days to reflect in your account.
All Refunds may take up to 14 Business days to reflect on your account.
All Return decisions are final.
All Return decisions are final.
Returns are handled through the Return Center only. Items won’t be accepted if they are not submitted through the Return Center. Below are the guidelines for returning your item:
- Your order is eligible for returns for 30 days from the date of your order being shipped.
- Once your order has been approved for a return you will receive instructions on how to send the product back to us to your email address to print out.
- When shipping back items to our Returns department please include the RMA form with your items. Click here to download RMA form
- Once your order has been received by the Returns Department. You will receive an email with the next steps.
Cancelations
We have a 10-14 business days turnaround time from the time your order is processed, some prescription glasses may take longer due to the customization of the order.
If you would like to cancel your prescription glasses order, you have 24 hours to cancel the order. Once the order has been submitted to the lab, we will charge a 50% cancellation fee for the prescription lenses since they are customized to your order and not transferable. Please call or email us to cancel your order.
Safety gear Pro is not responsible for lost packages after delivered.